Policies & FAQ

Please see our FAQ's and policies for rentals and returns below

Rental Policies

Payment is required at the time of booking in order to confirm your reservation.
You will be invoiced for missing or damaged lawn display items.
For the safety of everyone, especially children, please do not allow anyone to play on or around the greeting display.
Our displays will not safely support the weight of a child or adult leaning, sitting or playing on it.
We ask that you take pride in your lawn greeting, so please do not move the items around.
Please do not throw the lawn display items in the garbage, vandalize, or write on the signs. It is best to notify the honoree to not damage the display, as you are still responsible for it.
Please protect our inventory from any damage that might be caused due to flying debris from lawn mowers, dogs, etc. Contact with string trimmers will damage the signs as well.
If you have a lawn service coming, please arrange for them to come prior to the set up of the display.
We encourage you to pose next to the display and take pictures, however please do not pull the signs from the ground.
OC Yard Party and all representatives is not responsible or liable for any injury or damage that might be caused to any person, animal, or personal property during the transportation, set-up, removal or return of any rental.

Refund Policies

If you must cancel your booking, you can choose to receive 1/2 of your booking rate as a refund.
In the event of inclement weather we will not be able to set up any lawn displays, If this occurs we will refund the full rental price. Inclement weather includes lightning, thunderstorms, heavy rain, and anything that would put or lawn display in harm's way.
No refunds will be given due to the client giving us the wrong address.
No refunds will be given due to the homeowner requesting us to move the lawn display.
No refunds will be given due to being denied access to a gated community.
No refunds will be given due to any animals that prevent the display from being set up.
No refunds will be given for circumstances that prevent us from setting up the display that are out of our control.

FAQ'S

When do you deliver and when do you pick up?

You can expect delivery and set up of your greeting anytime between 8pm-12am the evening before your celebration. Pick up will occur after 8pm the evening of your event.

Do you deliver in the rain?

Yes. We will deliver in the rain. However if the weather is hazardous, or there are high winds, we will be unable to deliver. If that is the case, we will issue a full refund.

How do I pay?

We will email you an invoice to pay via PayPal or Venmo. You do not need a PayPal account to pay via PayPal, and any card is accepted.

When is my reservation confirmed?

Your reservation is confirmed after we contact you and payment has been made in full.

What if the signs are damaged or stolen?

The customer is responsible for any lost, damaged, or stolen signs during their rental, with the exception of weather damage.

What areas do you service?

We will service throughout S. Orange County. There is an additional service charge of $20 outside of our 10 mile coverage area.

Can the greeting be placed in artificial turf?

The greetings can damage turf as they have to be staked in. That being said, we do offer a sign stand that can be placed on the turf.

Can I get the signs delivered in the morning?

We can make arrangements to deliver by 9am in the morning the day of the event. However, we will still pick up the signs from 8pm -12am that same evening.

Can you check availability on XYZ date?

The only way for us to truly check availability is by you placing a reservation request so we can verify your request to existing orders and available inventory.

How does the order process work?

After you submit the reservation request, we will email you an invoice if we are able to fulfill your request. You can pay via PayPal or Venmo. Once payment is complete you will be booked for your greeting.

Can signs be placed in the backyard?

Unfortunately not. All greeting will be placed in the front or side yard. Besides, no can can see it if it is placed in the backyard ;)